911 Dispatcher
About this position
911 Dispatcher (Emergency Communications Officer)
Boise County Sheriff's Office
Idaho City, Idaho
When someone in Boise County calls 911, the dispatcher is the first person they talk to. Sometimes, the only one for a while. The County covers nearly 2,000 square miles of mountains, rivers, and forest roads, split by summits that can put a deputy an hour or more from the nearest backup. Fire and medical crews are mostly volunteers. The dispatcher holds all of it together.
Boise County Dispatch is the 911 center for the entire county and runs 24 hours a day, 7 days a week. You'll dispatch for the Boise County Sheriff's Office, Horseshoe Bend Police Department, Idaho City Police Department, ten fire departments, the Coroner, and Emergency Management. You'll coordinate medical calls with six ambulance units and Idaho State Communications, and work with Road and Bridge, the snow groomers, the Idaho Transportation Department, the Forest Service, the Bureau of Land Management, Fish and Game, and Idaho State Police. It's a small team, so you'll eventually know everyone on the radio by voice.
What you'll do
- Answer 911 and non-emergency calls and figure out fast what's happening, where, and who needs to go
- Dispatch deputies, police, fire, and medical units by radio and track every unit on every call
- Talk callers through medical emergencies, scene safety, and what to do until help arrives
- Run people, vehicles, and warrants through the Idaho Law Enforcement Telecommunications System and the National Crime Information Center
- Enter and maintain warrants, protection orders, missing persons, and stolen property records
- Keep accurate call records in the computer-aided dispatch system
- Stay on top of pursuits, search and rescue operations, crashes on Highway 21 and Highway 55, and major incidents until the last unit clears
Why veterans do well here
If you've worked a radio, run a tactical operations center, stood watch, or served as military police, you already know most of this job. Clear radio traffic, the phonetic alphabet, keeping track of moving units, and staying calm while things go wrong. We'll train you on the rest. FYI.. We do use a different phonetic alphabet than the military, but it comes easy.
Requirements
- United States citizen
- High school diploma, high school equivalency certificate, GED, or at least 15 credits from an accredited college
- Pass a full background investigation, including fingerprints
- No felony convictions
- Complete Idaho Peace Officer Standards and Training emergency communications certification within 18 months of hire (paid training provided)
- Able to work nights, weekends, and holidays on a rotating schedule
- Speak clearly, type accurately, and handle several things at once without losing track
Pay: $19+ DOE
Schedule: Our dispatch center operates 24 hours. Shifts are normally 12 hours.